Астау «Думан»

DO not keep in the cold below 15 degrees for more than 30 minutes;
DO not subject the product to sudden temperature changes;
DO not exposed to sunlight;
Do not keep in damp room;
DO not allow water, snow, rain on the open surface;
Do NOT wash in the dishwasher;
Do not store close to heating devices (distance of at least 1.5 m).;
Do not place hot objects (kettles, pots, irons, etc.) on the surface.);
Avoid impacts, scratches, chipping and other mechanical damage.;
FOLLOW the recommendations on the manufacturers markings and the enclosed reminder.

After use, WASH the dishes from the wood with detergent, do not leave the dishes in water, do not soak, wipe dry and grease the inside with natural unrefined vegetable oil without smell. Store at room temperature, in an open form, without direct sunlight and moisture.

If all of the above requirements are met, the product will retain its original appearance for a long time.

Pick-up – obtaining goods by yourself in one of the salons «Black» in Kokshetau, Astana and Almaty.

EXLINE courier service (in Kazakhstan and Bishkek) – the delivery at the indicated address, according to the principle “door to door” (in regional centers) or the office of the company (in cities below the regional centers)

Payment
After you like the product was selected to the cart, you can make the following type of payment:

Cash
Payment is made in cash in the salons of the company.

Payment by credit card
Payment is made by name card of any Bank through payment terminals in the salons of the company.

Payment by card on the website
Payment by credit card occurs through the system “epay.kkb.kz” directly at the time of ordering. Only registered credit cards are accepted. To make a payment you will need your card data on the authorization server of the KAZKOMMERTSBANK JSC system “epay.kkb.kz”

Cashless payments for legal entities
After ordering, the Manager will send you an e-mail invoice for payment, which you can pay from the account of the organization.
* To receive an order, you need a power of attorney from the payer organization and an identity document.

Payment on credit
You can also make a purchase from 10 000tg on credit from the managers in the salon «Black». An ID card (with IIN) is required for registration.

*The credit is available only in the salon Kokshetau

Terms of warranty service

The service life of products subject to all the necessary recommendations of the Manufacturer is: on the dishes – 10 years, on tables, chests, cradles «National cradle» and other furniture and interior – 20 years. The service life is calculated from the date of manufacture of the product, unless otherwise specified by the Manufacturer. The actual service life can be much longer than specified, which an important task of the Manufacturer is.

In order to avoid misunderstandings, we kindly ask you to carefully study the terms of warranty service.

In case of violation of these conditions, as well as in case when the data specified in the warranty card is changed, erased or rewritten, the warranty card is invalid.

The manufacturer sets the warranty period, calculated from the date of sale, subject to the Customers storage, operation and transportation of products:
1) Warranty period for dishes-6 months; on tables, chests, cradles «National cradle» and other furniture and interior – 1 year.
2) The Warranty period for discounted products or purchased under the action does not apply.
3) The Warranty period for the Kese does not apply.

The warranty card is only valid if you have a receipt. In case of loss of the warranty card or the receipt, all rights to the warranty will be forfeited.

Under the warranty service is understood the obligation of the Manufacturer to eliminate the shortcomings (defects) of the product (further Restoration), arising through the fault of the Manufacturer, without charging the Customer.

Restoration of products under the warranty is carried out during the warranty card validity period, after the relevant examination at the Manufacturers enterprise.

Restoration is carried out within 30 days. Restoration of the product during the warranty period does not lead to the establishment of a new warranty period.

THE MANUFACTURER ACCEPTS NO WARRANTY IN FOLLOWING CASES:

a) If the product intended for personal (household, family) needs was used for business activities, as well as for other purposes not corresponding to its intended purpose;
b) In case of violation of the rules and conditions of storage, operation and transportation set out in This warranty card (see below), as well as in the users Memo and the products specified on the markings, and other documentation provided to the consumer with the product;
c) If the product has traces of attempts of unskilled restoration (trimming, grinding, etc.).);
d) If the defect is caused by force majeure, accidents, intentional or negligent acts of the consumer or third parties;
e) If mechanical damage is detected after the transfer or transportation of the product to the consumer; damage caused by moisture, high or low temperatures, ingress of foreign objects, substances, liquids into the product;
f) If the defect is due to normal wear and tear during operation of the product. At the same time, natural wear is understood as the consequences of the operation of the product, which caused the deterioration of their technical condition and appearance due to the long-term use of this product;
The manufacturer is not responsible for any damage directly or indirectly caused by the product to people, Pets, property in case it occurred as a result of non-compliance with the rules and conditions of use, intentional or negligent actions of the buyer (consumer) or third parties.

QUALITY CERTIFICATE for products of LLP «Black» Confirms that the products from a tree acquired in salon of the BLACK company, and also at its official representatives are authors developments of the enterprise and correspond to all technological norms of production of products from a tree.
Products BLACK is made exclusively from noble, durable and environmentally friendly wood species – birch, willow, oak, beech etc. All products are 27 phases of woodworking, from sawing and sizing to polishing and varnishing.
The outer surface of the products (chests, tables, cradles, stands, covers for dombra, mirrors and other furniture and interior) is tinted with a protective paint composition to emphasize the ornament and carved elements. Dishes are processed with natural hot purified vegetable oil, without the addition of artificial additives. Cookware environmentally friendly and is suitable for serving food. The product is accompanied by a memo on care and maintenance.
Products BLACK is not included in the list of products subject to mandatory certification. BLACK products are not a national treasure of the Republic of Kazakhstan and are allowed for export abroad.
GUARANTEE OF AUTHENTICITY
Exclusive wood BLACK are the Object of exclusive property rights, and the legal holder of the rights to Objects of intellectual property is too “black”. BLACK products are specially marked with a unique number